♥ IMPORTANT ANNOUNCEMENT : FABSTITCHES IS ON VACATION BETWEEN MAY 25TH - JUN 24TH. BACK TO BUSINESS ON JUNE 25TH. ♥

Orders and Returns

ORDERS 

Payment methods

FabStitches accepts Visa, Mastercard, American Express, Discover and PayPal.

 

Shipment tracking

Shipment notification and tracking information will be provided via email once your order ships.

 

Modifying your order

Unfortunately, once your order has been processed I would be unable to cancel or modify an order. Please follow the return instructions once your order is received.

 

Out of stock items

Most of the designer hand-crafted pieces are highly limited in their stock. It would not be surprising to find that there exist only two pieces of a certain designer scarf "in the world" since I source raw material from various sources and put it together myself. I put a lot of care and attention in the making process and hence can not always mass-produce merchandise.
Because I strive to offer "quality over quantity" in my selection, understandably inventory may be limited. Due to high demand stock cannot be guaranteed. You will be notified if an item in your order is out of stock. Waitlist requests are not only welcome, they are appreciated since they keep me in the know of what you love and what you don't. 

 

SHIPPING

FREE SHIPPING

All U.S. orders over $75 will receive FREE U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING. This does not apply to Canada, Hawaii or International shipments. 

U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING

We offer Flat Rate Priority Mail shipping for only $7 on all U.S. orders under $75. All Priority Mail shipments will take approximately 2-­4 business days AFTER 2-­4 business days processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.

U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING

Orders received by 3:30 PM Pacific Time (PST) Monday­-Thursday / 11:30 AM PST Friday will be processed the same day and shipped within 2-4 business days. Orders received after these times will be processed the following business day. Shipping may happen within 2-4 business days of processing completion.

Priority Express shipments are guaranteed to arrive within 2 business days by 3 PM following the order date. 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address information must be provided to receive a shipping quote.

LOST OR STOLEN PACKAGES

Shipments lost or misdirected in transit to the destination will be re­shipped to the customer (depending upon stock availability) once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.

RETURNS

Your happiness is our top most priority. We request that you inspect all items immediately upon receiving them. If there is an issue please contact us immediately via email so we can rectify things promptly.

DEFECTIVE OR DAMAGED MERCHANDISE

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.

THE PROCESS

  • Use your smartphone to take pictures of the defective or damaged area and email the images to admin@fabstitches.com, including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your Fab Stitches account, order #, and product code/name of the item.

You will receive a response from us within 24 business hours.

Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.

We will accept merchandise that is unused/unworn with original receipt and tags attached.  

All items must be free of make-up, deodorant, perfume, hair or any stains. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and will be subject to a 30% restocking fee. 

Please do state the reason for every return. We are always looking for ways to improve customer satisfaction.

Items that do not qualify for a return

1. All sales on SALE/CLEARANCE/Discounted items are final.
2. To ensure the quality of our products and for reasons of hygiene, FabStitches does not accept any returns or exchanges on hair accessories, earrings and vintage items.
3. Gift cards are not returnable.

To complete your return, we require a receipt or proof of purchase. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

Returns for store credit will be processed free of charge, while returns for a refund to your original payment method will require a handling & processing fee of $4.75, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.


THE PROCESS

• Please notify us via email at admin@fabstitches.com regarding the item you are returning. Choose a return for store credit or for a refund.
• Returns must be received within 30 days of the order date.
• Please include a copy of your Fab Stitches invoice with your return.
• Once your return is processed an email notification will be sent to you.

Costs associated with shipping items back for a return or exchange are the sole responsibility of the buyer. We advise you to use a traceable shipping method such as UPS to protect and ensure your returned item(s). We will not accept liability for lost returns that are not traceable. We also cannot be held responsible/liable for items damaged in transit. Unfortunately we cannot refund duties, taxes or shipping charges on international returns.

Address to ship returns will be provided in email upon receiving your email specifying intent and reason to return.

Refunds & Store Credits


• Original shipping charges are non-refundable.
• Refunds are processed within 10 days after we receive your return.
• A store credit is sent in the form of coupon code via the email address on file.
• Store credit cannot be transferred to another account or person

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the address provided on the Contact page. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will become aware about the return.